102 lines
3.2 KiB
Go
102 lines
3.2 KiB
Go
package graphs
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import (
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"strings"
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"agent-desk/internal/pkg/i18nx"
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)
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const (
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InterruptTypeTicketCreationConfirmation = "ticket_creation_confirmation"
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InterruptTypeHandoffConfirmation = "handoff_confirmation"
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)
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var (
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ConfirmOrCancelPrompt = i18nx.Get("graph.confirmOrCancel")
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NeedExplicitConfirmationPrompt = i18nx.Get("graph.needExplicitConfirmation")
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ConfirmationExpiredReply = i18nx.Get("graph.confirmationExpired")
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CancelCreateTicketReply = i18nx.Get("graph.cancelCreateTicket")
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CancelHandoffReply = i18nx.Get("graph.cancelHandoff")
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)
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func ConfirmOrCancelPromptForLocale(locale string) string {
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if strings.TrimSpace(locale) == "" {
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locale = i18nx.DefaultLocale
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}
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return i18nx.Getf(locale, "graph.confirmOrCancel")
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}
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func NeedExplicitConfirmationPromptForLocale(locale string) string {
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if strings.TrimSpace(locale) == "" {
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locale = i18nx.DefaultLocale
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}
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return i18nx.Getf(locale, "graph.needExplicitConfirmation")
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}
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func ConfirmationExpiredReplyForLocale(locale string) string {
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if strings.TrimSpace(locale) == "" {
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locale = i18nx.DefaultLocale
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}
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return i18nx.Getf(locale, "graph.confirmationExpired")
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}
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func CancelCreateTicketReplyForLocale(locale string) string {
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if strings.TrimSpace(locale) == "" {
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locale = i18nx.DefaultLocale
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}
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return i18nx.Getf(locale, "graph.cancelCreateTicket")
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}
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func CancelHandoffReplyForLocale(locale string) string {
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if strings.TrimSpace(locale) == "" {
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locale = i18nx.DefaultLocale
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}
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return i18nx.Getf(locale, "graph.cancelHandoff")
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}
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type ConfirmationDecision string
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const (
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ConfirmationDecisionConfirm ConfirmationDecision = "confirm"
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ConfirmationDecisionCancel ConfirmationDecision = "cancel"
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)
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func ParseConfirmationDecision(value string) ConfirmationDecision {
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value = strings.ToLower(strings.TrimSpace(value))
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if value == "" {
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return ""
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}
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cancelWords := []string{
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"取消", "不用", "不需要", "算了", "no", "cancel", "stop",
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"нет", "отмена", "отменить", "не надо", "не нужно", "стоп", "хватит", "отбой",
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}
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for _, item := range cancelWords {
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if strings.Contains(value, item) {
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return ConfirmationDecisionCancel
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}
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}
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confirmWords := []string{
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"确认", "是", "好的", "可以", "ok", "yes", "continue", "confirm", "继续", "同意",
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"да", "подтверждаю", "подтвердить", "переводи", "переведи", "давай",
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"согласен", "согласна", "верно", "точно", "конечно",
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}
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for _, item := range confirmWords {
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if strings.Contains(value, item) {
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return ConfirmationDecisionConfirm
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}
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}
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return ""
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}
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func IsCancellationReply(replyText string) bool {
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replyText = strings.TrimSpace(replyText)
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return strings.Contains(replyText, CancelCreateTicketReply) ||
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strings.Contains(replyText, CancelHandoffReply) ||
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strings.Contains(replyText, "已取消本次工单创建。") ||
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strings.Contains(replyText, "已取消本次转人工。") ||
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strings.Contains(replyText, "Создание обращения отменено.") ||
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strings.Contains(replyText, "Передача человеку отменена.") ||
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strings.Contains(replyText, "Ticket creation cancelled.") ||
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strings.Contains(replyText, "Human handoff cancelled.")
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}
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