chore: import clean Agent Desk snapshot (3/7)

internal/services/conversation_satisfaction_service.go

@@ -0,0 +1,85 @@
+package services
+
+import (
+	"agent-desk/internal/models"
+	"agent-desk/internal/pkg/errorsx"
+	"agent-desk/internal/pkg/openidentity"
+	"agent-desk/internal/repositories"
+	"strings"
+
+	"github.com/mlogclub/simple/sqls"
+)
+
+var ConversationSatisfactionService = newConversationSatisfactionService()
+
+func newConversationSatisfactionService() *conversationSatisfactionService {
+	return &conversationSatisfactionService{}
+}
+
+type conversationSatisfactionService struct{}
+
+func (s *conversationSatisfactionService) SubmitSatisfaction(conversationID int64, externalUser openidentity.ExternalUser, score int, feedback string) (*models.ConversationSatisfaction, error) {
+	if score < 1 || score > 5 {
+		return nil, errorsx.InvalidParamI18n("error.invalidParam")
+	}
+
+	conversation := ConversationService.Get(conversationID)
+	if conversation == nil {
+		return nil, errorsx.InvalidParamI18n("error.e0116")
+	}
+	if !ConversationService.IsCustomerConversationOwner(conversation, externalUser) {
+		return nil, errorsx.ForbiddenI18n("error.e0222")
+	}
+
+	trimmedFeedback := strings.TrimSpace(feedback)
+	operatorName := strings.TrimSpace(externalUser.ExternalName)
+	if operatorName == "" {
+		operatorName = strings.TrimSpace(externalUser.ExternalID)
+	}
+
+	var result *models.ConversationSatisfaction
+
+	err := sqls.WithTransaction(func(ctx *sqls.TxContext) error {
+		existing := repositories.ConversationSatisfactionRepository.GetByConversationID(ctx.Tx, conversationID)
+		if existing != nil {
+			existing.Score = score
+			existing.Feedback = trimmedFeedback
+			existing.UpdateUserName = operatorName
+			if err := repositories.ConversationSatisfactionRepository.Update(ctx.Tx, existing); err != nil {
+				return err
+			}
+			result = existing
+			return nil
+		}
+
+		item := &models.ConversationSatisfaction{
+			ConversationID: conversation.ID,
+			Score:          score,
+			Feedback:       trimmedFeedback,
+			ChannelID:      conversation.ChannelID,
+			CustomerID:     conversation.CustomerID,
+			AssigneeID:     conversation.CurrentAssigneeID,
+			AIAgentID:      conversation.AIAgentID,
+			AuditFields: models.AuditFields{
+				CreateUserName: operatorName,
+				UpdateUserName: operatorName,
+			},
+		}
+		if err := repositories.ConversationSatisfactionRepository.Create(ctx.Tx, item); err != nil {
+			return err
+		}
+		result = item
+		return nil
+	})
+	if err != nil {
+		return nil, err
+	}
+	return result, nil
+}
+
+func (s *conversationSatisfactionService) GetByConversationID(conversationID int64) *models.ConversationSatisfaction {
+	if conversationID <= 0 {
+		return nil
+	}
+	return repositories.ConversationSatisfactionRepository.GetByConversationID(sqls.DB(), conversationID)
+}