chore: import clean Agent Desk snapshot (2/7)

internal/pkg/enums/ticket.go

@@ -0,0 +1,55 @@
+package enums
+
+type TicketStatus string
+
+const (
+	TicketStatusPending    TicketStatus = "pending"
+	TicketStatusInProgress TicketStatus = "in_progress"
+	TicketStatusDone       TicketStatus = "done"
+)
+
+var TicketStatusValues = []TicketStatus{
+	TicketStatusPending,
+	TicketStatusInProgress,
+	TicketStatusDone,
+}
+
+var ticketStatusLabelMap = map[TicketStatus]string{
+	TicketStatusPending:    "待处理",
+	TicketStatusInProgress: "处理中",
+	TicketStatusDone:       "已处理",
+}
+
+func GetTicketStatusLabel(status TicketStatus) string {
+	return ticketStatusLabelMap[status]
+}
+
+func IsValidTicketStatus(status string) bool {
+	for _, item := range TicketStatusValues {
+		if string(item) == status {
+			return true
+		}
+	}
+	return false
+}
+
+type TicketSource string
+
+const (
+	TicketSourceManual       TicketSource = "manual"
+	TicketSourceConversation TicketSource = "conversation"
+)
+
+var TicketSourceValues = []TicketSource{
+	TicketSourceManual,
+	TicketSourceConversation,
+}
+
+func IsValidTicketSource(source string) bool {
+	for _, item := range TicketSourceValues {
+		if string(item) == source {
+			return true
+		}
+	}
+	return false
+}