chore: import clean Agent Desk snapshot (2/7)

internal/pkg/dto/response/ticket_response.go

@@ -0,0 +1,55 @@
+package response
+
+import "agent-desk/internal/pkg/enums"
+
+type TicketProgressResponse struct {
+	ID         int64  `json:"id"`
+	TicketID   int64  `json:"ticketId"`
+	Content    string `json:"content"`
+	AuthorID   int64  `json:"authorId"`
+	AuthorName string `json:"authorName,omitempty"`
+	CreatedAt  string `json:"createdAt,omitempty"`
+}
+
+type TicketResponse struct {
+	ID                  int64              `json:"id"`
+	TicketNo            string             `json:"ticketNo"`
+	Title               string             `json:"title"`
+	Description         string             `json:"description"`
+	Source              enums.TicketSource `json:"source"`
+	Channel             string             `json:"channel"`
+	CustomerID          int64              `json:"customerId"`
+	ConversationID      int64              `json:"conversationId"`
+	Tags                []TagResponse      `json:"tags,omitempty"`
+	Status              enums.TicketStatus `json:"status"`
+	CurrentAssigneeID   int64              `json:"currentAssigneeId"`
+	CurrentAssigneeName string             `json:"currentAssigneeName,omitempty"`
+	CreatedBy           int64              `json:"createdBy"`
+	CreatedByName       string             `json:"createdByName,omitempty"`
+	HandledAt           string             `json:"handledAt,omitempty"`
+	CreatedAt           string             `json:"createdAt,omitempty"`
+	UpdatedAt           string             `json:"updatedAt,omitempty"`
+	Customer            *CustomerResponse  `json:"customer,omitempty"`
+}
+
+type TicketDetailResponse struct {
+	Ticket     TicketResponse           `json:"ticket"`
+	Progresses []TicketProgressResponse `json:"progresses,omitempty"`
+}
+
+type TicketSummaryResponse struct {
+	All        int64 `json:"all"`
+	Pending    int64 `json:"pending"`
+	InProgress int64 `json:"inProgress"`
+	Done       int64 `json:"done"`
+	Unassigned int64 `json:"unassigned"`
+	Mine       int64 `json:"mine"`
+	Stale      int64 `json:"stale"`
+}
+
+type TicketViewResponse struct {
+	ID      int64          `json:"id"`
+	Name    string         `json:"name"`
+	Filters map[string]any `json:"filters,omitempty"`
+	SortNo  int            `json:"sortNo"`
+}