chore: import clean Agent Desk snapshot (6/7)
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228
web/components/support-chat/csat-card.tsx
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228
web/components/support-chat/csat-card.tsx
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"use client"
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import { Loader2Icon, StarIcon } from "lucide-react"
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import { useEffect, useState } from "react"
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import { Button } from "@/components/ui/button"
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import { Textarea } from "@/components/ui/textarea"
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import { useI18n } from "@/i18n/provider"
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import {
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submitConversationSatisfaction,
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type ConversationSatisfactionResponse,
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} from "@/lib/api/im"
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import { cn } from "@/lib/utils"
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export type CSATCardProps = {
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conversationId: number
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customerToken?: string
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initialSatisfaction?: ConversationSatisfactionResponse | null
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onSubmitted?: (satisfaction: ConversationSatisfactionResponse) => void
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className?: string
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}
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function getScoreLabel(score: number, t: (key: string) => string): string {
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switch (score) {
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case 1:
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return t("csat.score1")
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case 2:
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return t("csat.score2")
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case 3:
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return t("csat.score3")
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case 4:
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return t("csat.score4")
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case 5:
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return t("csat.score5")
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default:
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return ""
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}
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}
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export function CSATCard({
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conversationId,
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customerToken,
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initialSatisfaction,
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onSubmitted,
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className,
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}: CSATCardProps) {
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const t = useI18n()
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const [satisfaction, setSatisfaction] = useState<ConversationSatisfactionResponse | null>(
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initialSatisfaction ?? null
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)
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const [selectedScore, setSelectedScore] = useState<number | null>(
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initialSatisfaction?.score ?? null
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)
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const [hoveredScore, setHoveredScore] = useState<number | null>(null)
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const [feedback, setFeedback] = useState("")
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const [isSubmitting, setIsSubmitting] = useState(false)
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const [error, setError] = useState<string | null>(null)
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useEffect(() => {
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setSatisfaction(initialSatisfaction ?? null)
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setSelectedScore(initialSatisfaction?.score ?? null)
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setHoveredScore(null)
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setFeedback("")
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setError(null)
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}, [conversationId, initialSatisfaction])
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if (satisfaction) {
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return (
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<div
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className={cn(
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"flex flex-col items-center gap-2.5 rounded-md border border-border/80 bg-card/90 p-4 text-center text-card-foreground dark:bg-card/70",
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className
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)}
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>
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<div
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className="flex items-center gap-1.5"
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role="img"
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aria-label={t("csat.alreadyRated", { score: String(satisfaction.score) })}
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>
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{[1, 2, 3, 4, 5].map((star) => (
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<StarIcon
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key={star}
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className={cn(
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"size-5",
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star <= satisfaction.score
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? "fill-amber-400 text-amber-400"
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: "text-muted-foreground/25"
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)}
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/>
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))}
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</div>
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<div className="space-y-0.5">
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<p className="text-sm font-medium">{t("csat.thankYou")}</p>
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<p className="text-xs text-muted-foreground">
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{t("csat.alreadyRated", { score: String(satisfaction.score) })}
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</p>
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</div>
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{satisfaction.feedback ? (
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<p className="mt-1 max-w-xs text-xs text-muted-foreground/90 italic break-words">
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“{satisfaction.feedback}”
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</p>
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) : null}
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</div>
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)
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}
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const activeScore = hoveredScore ?? selectedScore
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const activeScoreLabel = activeScore ? getScoreLabel(activeScore, t) : ""
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const handleSubmit = async (e: React.FormEvent) => {
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e.preventDefault()
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if (!selectedScore || isSubmitting) {
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return
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}
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setIsSubmitting(true)
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setError(null)
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try {
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const result = await submitConversationSatisfaction(
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{
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conversationId,
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score: selectedScore,
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feedback: feedback.trim() || undefined,
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},
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customerToken
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)
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setSatisfaction(result)
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onSubmitted?.(result)
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} catch (err) {
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setError(err instanceof Error ? err.message : t("api.requestFailed"))
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} finally {
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setIsSubmitting(false)
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}
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}
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return (
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<form
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onSubmit={handleSubmit}
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className={cn(
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"flex flex-col gap-3 rounded-md border border-border/80 bg-card/90 p-4 text-card-foreground dark:bg-card/70",
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className
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)}
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>
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<div className="text-center">
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<h4 className="text-sm font-medium text-foreground">{t("csat.title")}</h4>
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</div>
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<div className="flex flex-col items-center gap-1.5">
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<div
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role="radiogroup"
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aria-label={t("csat.title")}
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className="flex items-center gap-1.5"
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onMouseLeave={() => setHoveredScore(null)}
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>
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{[1, 2, 3, 4, 5].map((star) => {
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const isFilled = activeScore !== null && star <= activeScore
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const isSelected = selectedScore === star
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const starLabel = getScoreLabel(star, t)
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return (
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<button
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key={star}
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type="button"
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role="radio"
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aria-checked={isSelected}
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aria-label={`${star} - ${starLabel}`}
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disabled={isSubmitting}
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onMouseEnter={() => setHoveredScore(star)}
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onFocus={() => setHoveredScore(star)}
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onBlur={() => setHoveredScore(null)}
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onClick={() => setSelectedScore(star)}
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className="group rounded-md p-1 transition-transform hover:scale-110 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring disabled:pointer-events-none"
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>
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<StarIcon
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className={cn(
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"size-6 transition-colors",
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isFilled
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? "fill-amber-400 text-amber-400"
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: "text-muted-foreground/35 group-hover:text-amber-400/70"
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)}
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/>
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</button>
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)
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})}
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</div>
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<div
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role="status"
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aria-live="polite"
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className="h-4 text-xs font-medium text-muted-foreground transition-all"
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>
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{activeScoreLabel}
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</div>
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</div>
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<Textarea
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value={feedback}
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onChange={(e) => setFeedback(e.target.value)}
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placeholder={t("csat.commentPlaceholder")}
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disabled={isSubmitting}
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rows={2}
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className="resize-none text-xs"
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/>
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{error ? (
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<div role="alert" aria-live="polite" className="text-xs text-destructive">
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{error}
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</div>
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) : null}
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<Button
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type="submit"
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disabled={!selectedScore || isSubmitting}
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size="sm"
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className="w-full"
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>
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{isSubmitting ? (
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<>
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<Loader2Icon className="mr-2 size-3.5 animate-spin" />
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{t("csat.submitting")}
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</>
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) : (
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t("csat.submit")
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)}
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</Button>
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</form>
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)
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}
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