fix: harden identity, live access, drafts and setup (review only)

Source-reviewed hardening changes and regression tests. UNBUILT / UNTESTED: not a deployable release. Go formatting, compilation, automated regression tests, full frontend validation and staging acceptance remain required. See docs/hardening/VALIDATION.md. Main remains the original clean snapshot; no upstream Git history imported.
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# AgentDesk
<!-- Modified in the independent hardening fork; upstream notices retained. -->
> Independent source snapshot with security and reliability changes. Read the
> [hardening and upgrade notes](docs/hardening/README.md) and
> [actual validation status](docs/hardening/VALIDATION.md) before deployment.
English | [简体中文](README_ZH.md)
An open-source AI Agent customer support system with knowledge-based answers, human handoff, ticket workflows, and self-hosted deployment.