feat: harden support, localize knowledge and add operator availability [skip ci]
Source-only publication of reviewed commit 64e96a7f423673dc29ad56485be9fc79bce8af1c.
Passed in isolation: focused frontend/backend tests, race checks, TypeScript typecheck, lint, Go compilation, Flowgram build, and deterministic SDK build/tests.
Not accepted as a production release: Next.js export/native assembly remains blocked by environment memory limits; browser interaction and MySQL staging acceptance remain unverified. No production server, database/schema, runtime configuration, deployment, release tag, or workflow execution was performed.
Expected source tree: 0a4a7528e9.
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@@ -1,3 +1,4 @@
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# Modified in the independent hardening fork; upstream notices retained.
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error.e0001: "AI Agent not found"
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error.e0002: "AI Agent 不存在"
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error.e0003: "AI Agent 不存在或已停用"
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@@ -567,3 +568,77 @@ tool.graph.prepareTicketDraft.param.expectedOutcome: "用户期望的处理结
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tool.graph.prepareTicketDraft.param.currentAttempt: "当前已尝试过的处理步骤，可选。"
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error.setup.invalidQuickFixAction: "不支持的一键修复操作：%v"
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error.setup.authRequired: "请先登录以执行配置诊断或一键修复"
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error.setup.previewRequired: "应用更改前，请先预览设置并明确确认预览令牌。"
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error.setup.previewChanged: "预览后配置已更改。请重新预览后再应用。"
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error.setup.targetRequired: "请选择具体记录，或在对应设置中选择所需配置。"
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error.setup.targetUnavailable: "所选记录不可用、已删除或不符合条件，未进行恢复。"
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error.setup.persistenceFailed: "无法读取或保存设置配置，未提交不完整的修复。"
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error.setup.bypassUnsupported: "此诊断不支持绕过 AI。请检查仅人工路由，或单独测试 AI。"
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error.channel.configChanged: "渠道配置已更改。请重新加载并检查更改后再保存。"
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error.channel.configUpdateFailed: "无法保存渠道配置，请重试。"
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# Knowledge-base display labels and safe application-owned messages.
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knowledge.labels.unknown: "未知"
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knowledge.labels.type.document: "文档知识库"
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knowledge.labels.type.faq: "FAQ知识库"
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knowledge.labels.status.0: "启用"
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knowledge.labels.status.1: "禁用"
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knowledge.labels.status.2: "已删除"
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knowledge.labels.index.pending: "待索引"
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knowledge.labels.index.indexed: "已索引"
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knowledge.labels.index.failed: "索引失败"
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knowledge.labels.mode.1: "严格模式"
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knowledge.labels.mode.2: "辅助模式"
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knowledge.labels.channel.im: "客服会话"
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knowledge.labels.channel.agent_assist: "客服助手"
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knowledge.labels.channel.api: "API接口"
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knowledge.labels.channel.debug: "调试"
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knowledge.labels.scene.first_response: "首次回复"
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knowledge.labels.scene.assist: "辅助回复"
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knowledge.labels.scene.qa: "问答"
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knowledge.labels.answer.1: "正常"
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knowledge.labels.answer.2: "无答案"
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knowledge.labels.answer.3: "兜底回复"
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knowledge.labels.answer.4: "已屏蔽"
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knowledge.labels.chunk.text: "文本"
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knowledge.labels.chunk.faq: "问答"
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knowledge.labels.chunk.table: "表格"
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knowledge.labels.chunk.code: "代码"
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error.knowledge.indexFailed: "索引失败。请检查索引配置后重试。"
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error.knowledge.retrieveFailed: "知识检索失败。请检查检索配置后重试。"
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error.knowledge.workflowReference: "知识库正在被流程「%s」使用，请先从知识检索节点中移除"
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error.knowledge.workflowReferences: "知识库正在被 %d 个流程使用，请先从知识检索节点中移除"
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knowledge.rag.fallback.noAnswer: "当前知识库暂无明确信息。"
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knowledge.rag.fallback.suggestRetry: "当前知识库里没有找到足够明确的信息，你可以换个更具体的问法再试一次。"
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knowledge.rag.system.assist: "你是客服知识库助手。请优先依据提供的知识片段回答，可以做轻度归纳，但不要编造未提供的事实。请使用中文回答。"
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knowledge.rag.system.strict: "你是严格的客服知识库助手。只能依据提供的知识片段回答；如果资料不足，请明确说明知识库暂无明确信息。请使用中文回答。"
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knowledge.rag.userPrompt: "用户问题：%s\n\n参考资料：\n%s"
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knowledge.excel.question: "标准问题"
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knowledge.excel.answer: "答案"
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knowledge.excel.similarQuestions: "相似问"
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knowledge.excel.remark: "备注"
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knowledge.excel.exampleQuestion: "如何重置密码？"
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knowledge.excel.exampleAnswer: "进入个人设置后点击重置密码。"
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knowledge.excel.exampleSimilar: "忘记密码怎么办\n重置密码在哪里"
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knowledge.excel.exampleRemark: "账号"
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knowledge.rag.context.faq: "【FAQ：%s】\n%s\n\n"
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knowledge.rag.context.faqTitle: "FAQ#%d"
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knowledge.rag.context.documentTitle: "文档#%d"
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knowledge.rag.context.documentSection: "【文档：%s｜章节：%s】\n%s\n\n"
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knowledge.rag.context.documentHeading: "【文档：%s｜标题：%s】\n%s\n\n"
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knowledge.rag.context.document: "【文档：%s】\n%s\n\n"
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knowledge.rag.faq.question: "问题：%s"
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knowledge.rag.faq.similarQuestions: "相似问：%s"
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knowledge.rag.faq.answer: "回答：%s"
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knowledge.rag.faq.separator: "；"
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# Support availability validation.
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error.supportAvailability.invalidCalendar: "请输入有效的时区、每周工作时间和特殊日期规则。"
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error.supportAvailability.invalidAbsence: "休假需要包含明确时区的开始和结束时间，结束时间必须晚于开始时间。"
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error.supportAvailability.unavailable: "该客服当前无法接收新会话。请刷新可用状态后重试。"
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error.supportAvailability.persistence: "无法加载或保存客服可用状态。请重试。"
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error.supportAvailability.noProfile: "需要已启用的客服资料。"
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error.supportAvailability.invalidStatus: "请选择有效的工作状态。"
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error.supportAvailability.invalidTime: "请输入包含时区偏移的日期和时间。"
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